How we keep every stay safe.
Four overlapping systems — verification, AI moderation, host protection, and rapid incident response — designed to make LifeSwap the safest home-swap and credit-stay marketplace on the internet.
Verified guests
Every guest who books or sends a swap proposal verifies their government ID through Stripe Identity in under 30 seconds. Hosts can opt in to require additional checks (selfie match, address verification).
Verify my IDAI-moderated listings
Every photo, review, and message runs through our multimodal AI in real time. We flag manipulated images, fraudulent listings, and harmful content before they reach a guest.
$1M host protection
Every stay includes $1M in property protection. Damage claims resolve within 14 days on average, with a single point of contact at LifeSwap.
24/7 incident support
Anything worrying — a neighbourhood incident, a listing that doesn’t match its photos, a guest behaving unsafely — can be reported in one tap. We triage every report within 24 hours.
Report a concernVerify your ID in 30 seconds.
Powered by Stripe Identity. Bank-grade encryption, no app to install, no raw ID data stored on LifeSwap servers.
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